Shipments and returns

This information is provided for the site " http://www,labottegadelpollino.it " ( Site ) owned by Di Nicola Cino with headquarters in Morano Calabro in via Ferrante 10, VAT number 03817430782, Cino Nicola, nicolacino94@pec. it (Cs) Rea: CS - 259107 Company name: Cino Nicola

Shipping

• The products will be shipped in 2/5 working days, this will depend on the type of packaging, the shipping destination, the quantity of items ordered and any customization of the products
• The couriers used are Sda, DHL, UPS, shipping times are very short, 1/3 working days in Italy, 3/7 days in Europe, 5/15 days in other continents (Sometimes it may take longer for extra shipments EU for any customs delays
• Shipments are insured, in case of loss of package, non-delivery or in case of damaged items the customer will always be reimbursed by the seller
• Complaints must be sent within a maximum of 48 hours of receiving the package. It is mandatory to attach photos of any damage to the package or items.
• Accept the package with reserve in case the outside is damaged
• returns are made to the address: Morano Calabro in via Ferrante 10 87016 within 14 days of receiving the package, the items must arrive intact and undamaged, shipping costs are paid by the buyer
• Shipping is free in Italy for orders over €100

Here you can find the general conditions of sale

-Refunds

• From the moment the seller makes a refund, the amount will be paid within 15 working days using the same payment method with which the customer placed the order. This timing does not depend on us but on the bank and its banking circuit.